Fragile items need a packing decision before shipment. Ask Fansbuy whether reinforcement or another protective service is appropriate, and check whether the selected route accepts the item.
Check the cover before you ship
The older fragile-item FAQ assigns breakage risk to the buyer. The dedicated insurance policy also excludes fragile goods without additional protection, and other exclusions can still apply. Extra protection alone does not guarantee compensation.
If an item arrives damaged
Keep the packaging, shipping label, photos and complete unedited unboxing video. Contact the official after-sales team promptly; the insurance policy requires damage and missing-item reports within 3 days of delivery.
Read the current insurance conditions and unboxing video standards before selecting insurance.
Guide summary updated Nov 2, 2026. Check the current official help.