Every item you buy through FansBuy moves through two separate tracking flows: an order status (what is happening with the purchase from the Chinese retailer) and a parcel status (what is happening once your goods are packed and shipped internationally). Knowing which stage you are in tells you what to do next and whether any action is needed from you. You can see the live status of everything in your account under your order list and your parcel/warehouse page.
Order status: from submission to warehouse
- Pending – The starting state right after you submit an order. It is queued but not yet handled by our buyers.
- Processing – Your order has been picked up and distributed to a buyer to purchase on your behalf.
- Ordered – The buyer has paid the retailer. We are now waiting for the seller to ship the item to the FansBuy warehouse.
- No stock – The seller is out of stock. You will usually be asked to choose a replacement or take a refund.
- Problematic Order – Something needs your input, most often a missing size or color choice. Re-confirm the details so the buyer can proceed.
- Invalid Order – The order was cancelled: a wrong or broken product link, a name or price that does not match the real listing, or a virtual/prohibited item.
- Processing Return/Refund – We are negotiating with the retailer to return the item or recover your money.
- In warehouse – The goods have arrived at the FansBuy warehouse and are ready for quality check and consolidation.
Parcel status: from warehouse to your door
- Pending – Warehouse staff are processing and packing your submitted parcel.
- Dispatched – Packing is complete and FansBuy is handing the parcel to your chosen shipping line.
- Shipped – The parcel has left with the carrier and international transport is under way.
- Arrived – The parcel has been delivered and received. Your order is complete.
Practical tips
- Act quickly on Problematic and No stock statuses — orders wait on your reply, and popular items can sell out while pending.
- Items only move to a parcel after they show In warehouse. Submit your parcel once all the pieces you want to consolidate have arrived.
- Shipping times, storage windows, and fees vary by route and are dynamic. Always confirm the current figures and available carriers inside your FansBuy account before you ship.
- If a status looks stuck or you are unsure what a stage means for your order, contact FansBuy customer service with your order number.