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Fansbuy
FAQs

Order-Shippment Status

Order Status

Pending

: The original state after order submission.

Processing

: Orders have beenhandled and distributed to the buyers.

Ordered

: The product has been purchased, waiting for the product’s arrival at the fansbuy warehouse.

No stock

: The product is out of stock.

Invalid Order

: Order has been canceled; wrong or invalid product link

submission

; the submitted product name or price is inconformity with the actual product ; virtual product or prohibited product, etc.

Problematic Order

: No required size or color description, waiting for the customer to re-confirm.

Processing Return/Refund

: Negotiating with the retailer, processing the return/refund.

In warehouse

: The ordered products have arrived at the fansbuy warehouse.

Parcel Status

Pending:

The staff are processing the delivery and packaging.

Dispatched

: Product packaging completed, Fansbuy is sending your purchased product by your selected way of delivery.

Shipped

: Parcel has been sent to the transport side.

Arrived:

The customer has received their purchased items from Fansbuy.