Fansbuy Insurance is an optional shipping insurance service provided by Fansbuy for cross‑border transportation users, effective from the date of launch.
1. About Fansbuy Insurance
Fansbuy Insurance is an optional shipping insurance service offered by Fansbuy, designed to cover specific risks during international shipping.
Coverage begins once the parcel leaves the Fansbuy warehouse and ends when the parcel is first delivered in the destination country.
Important notes:
Once the parcel leaves the Fansbuy warehouse, the recipient information cannot be changed.
Orders cancelled before shipment are eligible for a refund.
Once a tracking number has been generated, the parcel cannot be cancelled or refunded.
Insurance cannot be purchased after the parcel has been shipped.
2. Coverage
Fansbuy Insurance covers the following incidents that occur during international shipping:
Total loss of the entire shipment
Irreversible customs seizure confirmed by official documents
Damage during transit (requires a complete unboxing video)
Missing items inside the parcel (requires a complete unboxing video)
If the parcel is returned to the Fansbuy warehouse (according to the rules), free re‑shipment applies
The recipient’s name must be the full legal name exactly as registered with the destination country’s tax authority (e.g., CPF in Brazil, CUIL in Argentina). Fansbuy assumes no liability for any customs delays, rejections, or losses resulting from an incorrect CPF or mismatched recipient information. Such incidents are not covered by insurance and are not eligible for compensation.
3. Customer Responsibilities
3.1 Check QC Photos
Customers must carefully review QC inspection photos before shipment and report any issues in a timely manner.
3.2 Unboxing Video Requirements
To file a claim, customers must provide a complete, unedited unboxing video.
The video must:
Show the sealed parcel and the shipping label
Be continuous, with no cuts or edits
Record the entire unboxing process
Clearly show all items
Keep the original video file
Claims submitted without valid video evidence will not be accepted.
3.3 Electronic Devices (Additional Requirements)
Applies to electronic products such as mobile phones, computers, gaming consoles, monitors, tablets, graphics cards, and smart watches.
Customers must purchase the video recording service and provide a complete unboxing and power‑on test video.
The test results should show:
Screen display
Touch functionality
Basic operation
Without video proof, Fansbuy cannot confirm the condition of the product before shipment, and the insurance claim will not be approved.
4. Claim Time Limits
Situation
Time Limit
Missing items
Within 3 days after delivery
Damaged items
Within 3 days after delivery
Shipping delay
See Section 8
Lost or customs seizure
Report immediately
5. Exclusions (Not Covered)
Insurance does not cover:
Customs duties, taxes, or government fines
Customs seizure due to missing documents
Incomplete recipient information
Incorrect address provided by the customer
False declarations or concealed items
Fragile items without additional protection
Minor dents or outer packaging damage
Prohibited or restricted items
Return shipping fees for DHL, UPS, FedEx, or Aramex
6. Compensation Limits
Maximum compensation per parcel: 10,000 RMB
The insured amount cannot exceed the declared value of the items plus shipping costs
The final compensation cannot exceed the actual value of the items
Examples:
Actual value 500 RMB, insured amount 750 RMB → maximum compensation 500 RMB
Actual value 1,500 RMB, insured amount 750 RMB → maximum compensation 750 RMB
Some shipping carriers may have additional restrictions.
7. Insurance Premium
Insurance fees are calculated based on the selected insured amount, with a standard rate of 6%. Rates for certain routes may vary slightly due to customs conditions, and the final cost shown at checkout shall prevail.
8. Compensation Rules
8.1 Customs Seizure
Required documents:
Official customs seizure document
Tracking status screenshot
Carrier explanation (if applicable)
Total loss → full insured amount
Partial seizure → proportional compensation
Not applicable if caused by unpaid taxes, missing documents, or exceeding import limits.
8.2 Parcel Lost
Defined as:
The shipping company officially declares the shipment lost, or
No tracking updates for 90 days (except for sea freight, rail, or Brazil routes)
Compensation: Full insured amount
8.3 Missing Items
A complete unboxing video and report must be provided within 3 days.
8.4 Damaged Items
Provide an unboxing video, clear photos, and submit a report within 3 days.
Minor dents, shoe box damage, or improper packaging choices are not covered.
8.5 Shipping Delay
If delivery exceeds 60 days (excluding Brazil), compensation is 20% of the shipping fee.
Not applicable to rail, sea freight, China Post SAL, or EUB.
For Brazil routes, no updates after 100 days are still considered valid.
8.6 Parcel Returned to Warehouse
Applicable shipping methods: China Post SAL, EMS, EUB, E‑EMS, China Post Air Mail (by weight), China Post Sea Mail.
Free re‑shipment with the same carrier
Customer pays for any shipping upgrade fees
For DHL, UPS, FedEx, and Aramex:
Return shipping fees are non‑refundable and must be borne by the customer.
9. Orders Without Insurance
If Fansbuy Insurance is not purchased:
Maximum compensation is one‑third of the item value, capped at 1,000 RMB
Compensation is at the sole discretion of Fansbuy
10. Self‑Sourced Orders
If proof of value is provided, insurance can cover up to twice the declared value.
Required documents may include invoices, order screenshots, payment receipts, or other verifiable evidence.
11. Final Provisions
All claims are subject to anti‑fraud review
Fansbuy may reject a claim due to insufficient evidence
Fraudulent claims will result in cancellation of insurance coverage
Purchasing insurance constitutes full acceptance of these terms
Fansbuy Insurance
is an optional parcel protection service provided by
FansBuy
, available to users starting July 1, 2025.
1. About Fansbuy Insurance
Fansbuy Insurance is designed to protect customers against specific risks during international shipping.
Coverage begins once the parcel leaves the FansBuy warehouse and ends upon first successful delivery in the destination country.
Important Notes:
①Recipient details cannot be changed after dispatch.
②Orders canceled before shipment are eligible for a refund.
③Once a tracking number is issued, cancellation or refund is no longer possible.
④Insurance cannot be purchased after shipment.
2. Coverage
Fansbuy Insurance covers the following incidents:
1.Total loss of the parcel
2.Irreversible customs seizure (with official documentation)
3.Damage during transit (with full unboxing video)
4.Missing items (with full unboxing video)
Free reshipment if returned to the FansBuy warehouse (per policy)
3. Customer Responsibilities
3.1 QC Verification
Customers must review QC photos before shipment.
3.2 Unboxing Video Requirements
Must be complete, unedited, and show the entire process. Claims without valid video proof will be rejected.
3.3 Electronics (Additional Requirements)
Full unboxing + functionality test video required, including screen, touch, and basic operation.
4. Claim Deadlines
·Missing/Damaged items: within 3 days
·Loss/Seizure: report immediately
·Delay: see Section 8
5. Exclusions
Not covered:
·Taxes, fines, or duties
·Incorrect address or incomplete info
·False declarations
·Fragile items without protection
·Minor damage or packaging issues
·Prohibited items
·Return shipping fees (DHL, UPS, FedEx, Aramex)
6. Compensation Limits
·Max: ¥10,000 per parcel
·Cannot exceed declared value + shipping
·Final payout ≤ actual value
7. Premium
Insurance Fee = Insured Value × 6%
8. Claims Policy (Summary)
·Loss: Full insured value (no updates for 90 days)
·Damage/Missing: Valid proof required within 3 days
·Delay: 20% shipping refund if >60 days (excl. Brazil & specific lines)
·Customs Seizure: Full or partial compensation (valid documents required)
9. Uninsured Parcels
Max compensation: 1/3 item value, capped at ¥1,000. Final decision by FansBuy.
10. Self-Purchased Orders
Coverage up to 2× declared value (with proof). False declarations are not eligible.
11. Final Terms
All claims are subject to anti-fraud review. Fraudulent claims will void coverage.
Purchasing insurance means full acceptance of these terms.