If your parcel arrives with items that are damaged, defective, or missing, a complete unboxing video is the single most important piece of evidence for your after-sales claim. It lets our team see exactly what condition the package and its contents were in the moment it was opened, so we can verify the situation and arrange compensation. Because the video is treated as proof, it needs to be filmed a specific way — this article explains the standard and why each step matters.
Why an unboxing video is required
Once a parcel leaves our warehouse, we can no longer see what happens to it in transit or after it reaches you. A continuous, unedited video removes any doubt about whether damage or a shortage happened before shipping, during delivery, or after opening. Without it, we often cannot confirm a claim, which can slow down or prevent a refund or reshipment. Think of the video as your insurance: filming it costs a minute, but it protects the full value of the order.
How to film a valid unboxing video
- Start before you open anything. Take a clear shot of the outside of the box first, showing the shipping label and the overall condition of the packaging.
- Show the tamper-evident seal. Make sure the anti-tamper sticker is clearly visible and intact on camera, with a close-up so the seal and any printing can be read.
- Film in one continuous take. The video must run without cuts, pauses, or editing. A clip that has been trimmed or spliced cannot be accepted as evidence.
- Capture every angle. Slowly show the packaging from all sides so any external damage, crushing, or re-taping is documented.
- Open the whole box on camera. Unpack every item in front of the lens, showing each product and its inner packaging, so a missing or broken item is visible in the same recording.
- Keep the footage steady and well lit. Good lighting and a stable hand make labels, defects, and quantities easy to confirm.
Practical tips for shoppers
- Set up your phone or camera before you pick up a knife or scissors, so you are recording from the very first cut.
- Save the original file rather than a compressed or re-shared copy — keep it until your order is fully closed, in case our team needs to review it again for after-sales support.
- If you ordered several items, count them aloud or lay them out on camera at the end so the full contents are clearly shown.
- Submit the video through your FansBuy account together with your after-sales request, along with a short note describing the problem.
What happens next
After you send the video, our after-sales team reviews the footage against your order, verifies the issue, and confirms the compensation or resolution available for your case. Handling times and the exact remedy depend on the situation and the item, so please confirm current details with FansBuy support in the app. Following the filming standard closely is the best way to make sure your claim is approved quickly and without back-and-forth.