Open the order in My Orders as soon as you notice a wrong colour, size or other option. A requested change depends on whether the order has already been purchased or dispatched by the seller.
If the order is pending
Add clear modification instructions in Notes, or cancel and submit a new order with the correct variant where the account permits it. Check both the seller listing and the saved order details.
If the order is confirmed
Contact the official order support team with the order number and exact new variant. Do not assume a message has changed the order until the buyer confirms the change.
If the goods are already in the warehouse, check the seller return and exchange conditions. See Step 4 for the illustrated support entrance.
Guide summary updated Nov 2, 2026. Check the current official help.