Because Fansbuy buys on your behalf from third-party Chinese sellers (Taobao, Weidian, 1688 and similar), a return or exchange isn't a single "send it back" click — it runs through the original seller, and Fansbuy coordinates it for you. The aim is a worry-free experience, so there are clear rules for what qualifies, who pays, and how the process works. As a general rule you can apply for a return or exchange within 7 days of receiving the product, provided the conditions below are met.
When an item can be returned or exchanged
An item is generally eligible only when all of these hold true:
- The original seller supports a return/exchange service for that product.
- The item is still in resalable condition — unused, complete, with tags and original packaging intact.
- It has been held in the Fansbuy warehouse for no more than 7 days.
Note that return shipping back to the seller is arranged as a paid postal service, so a domestic shipping cost applies even if your original order shipped for free.
Who pays the cost
Responsibility for return shipping depends on why the item is going back:
- Buyer's reason — you changed your mind, ordered the wrong thing, or have a budget change: you cover the domestic return shipping fee. Confirm the current amount in-app before you submit, as it depends on the seller and route.
- Seller's fault — wrong item sent, or a genuine quality defect: the seller normally bears the cost, except in special cases.
- Other situations — such as damage that occurred in domestic transit: these are handled case-by-case through negotiation.
Fansbuy only charges the transport cost for the postal service and adds no extra handling fee. Fansbuy also reserves the right to decline a return of goods it judges to be defective on the buyer's side.
Items we cannot accept
- Goods that have been swapped, altered from the original, or are missing parts.
- Opened media and sealed goods — software packages, CDs, DVDs, tapes and similar.
- Items submitted without the original proof of purchase.
How to apply
Raise the request from your Fansbuy order while the item is still in the warehouse and within the eligible window, describe the issue, and attach photos where a defect or wrong item is involved. Fansbuy reviews it, confirms who bears the shipping cost, and coordinates the return or exchange with the seller on your behalf.
A quick word of caution
Some listings — especially cheap or unusual Taobao links — may come from sellers using questionable practices. If a seller refuses to honor a return, or the store turns out to be unreliable, Fansbuy may be unable to force a return or exchange. When in doubt, check the exact fees, timing and eligibility for your specific order in the app or with official Fansbuy support before you buy.