Open the parcel record and contact official support to confirm why it was returned and where it is now. Keep the tracking reference, recipient information and any carrier notice.
Confirm the cause before arranging a resend
The returned-parcel FAQ distinguishes Chinese-customs returns from returns caused by a wrong address or a failed delivery. A new shipping charge can apply for recipient-side problems.
Check the carrier and insurance conditions
The insurance terms list specific postal methods eligible for a same-carrier resend under the return rules. DHL, UPS, FedEx and Aramex return fees are excluded from that benefit. A free resend should not be assumed for every route.
Confirm the updated address, permitted route and actual cost before paying again. See insurance conditions and recipient and delivery information.
Guide summary updated Nov 2, 2026. Check the current official help.