After-Sales
Unboxing video standards, damage handling, claims and compensation.
Straight answer
If an item arrives damaged, wrong or missing, Fansbuy's after-sales process handles claims and compensation — record an unboxing video and file with your QC evidence.
- Film an unboxing video to support any damage or missing-item claim
- Report the issue through Fansbuy after-sales with photos
- Compensation follows Fansbuy's published standards
- Parcel insurance covers eligible lost or damaged shipments